Your home at City

Just like plants need care to grow, it's important to know who can support you at University. At City, we have a number of support teams who will be there for you throughout your journey.

Table of contents

A group of students sitting on a bench outside in nature

Student Health and Wellbeing

At City we care about our students and their wellbeing. We have a range of resources to enhance our students’ experience, including a free, extensive library of Wellbeing Self-Help guides, CityWellbeing app and our Health and our Wellbeing team.

The Self-Help guides cover a range of topics, including anxiety, depression, sleep and many more. They are available for students to download as a PDF and listen to in audio format.

Our CityWellbeing app is available for download for both iOS and Android devices. You can fill in a wellbeing questionnaire to see your wellbeing score and use the explore feature to boost your wellbeing by implementing changes to your lifestyle.

Throughout your time here, the Student Health and Wellbeing is here to help, whether you would like counselling, check-in appointments, mental health support or further support from the student disability and neurodiversity service. Our specialist teams will always be on hand.

CityBuddies

Starting university can be a daunting experience. That’s where CityBuddies can help.

The CityBuddies team will match you with a current second or third year student on your course to help you feel at home in your first few months of university. Your CityBuddy will give you tips to get to grips with your course, guide you around campus and share their experience.

You can find CityBuddies in the Pavilion by main reception during Welcome Week. For more information including FAQs and how to apply, go to the CityBuddies site.

A group of four people chatting at a Citybuddies event

Careers & Library services

  • A careers advisor supporting a student

    Careers

    At City we offer a range of services that can support your future career options. The Careers and Employability team at City provides a professional, high-quality careers and information service for students and recent graduates. Students can access the CareersHub to book appointments, register for events, search for jobs and find key information.

  • Library services

    At City, our library has a collection of resources tailored to every course, both online and on-site. The Library has specialist subject librarians for every subject who can support you.  To learn how to borrow and return books and use the other great facilities on offer, visit the Library's support page or speak to a member of staff who will be happy to help.

Chaplaincy

The Chaplaincy team is here to support you and help you practice your faith during your time at City. They offer support to everyone, welcoming every faith including those with non-religious beliefs and are available for all City students. Appointments are not necessary; you can just get in touch for a quick chat.

You can find them in the City Faith Centre on Level 1 of the Tait Building (just before the Students' Union Welcome desk) on the Northampton Square campus.

The team is made up of our Coordinating Chaplain, Revd Ian Worsfold, University Iman, Sheikh Musa Admani, and leaders from a variety of religions. You can find their contact details on the Student Hub.

Support@City

City is here to always provide you with support, whenever you need it. Rather than emailing multiple teams individually about your query, you can allow us to securely share your query with other teams within the system.

How to access support

The support services you can access through the system are:

To use the system, you would need to login to Support@City using your student ID number and complete the short form to send your question or request to the relevant team.

A group of students sitting in the Law building smiling and chatting

You Report. We Support

To support you throughout your time at City, the University created ‘You report. We support’, a tool which makes it easier to confidentially report issues so City can support you.

The tool is part of the #NeverOk campaign, which represents the commitment to creating a University community which is as diverse, vibrant and accessible as possible, where work continually ensures that all students and staff feel welcome, safe and empowered to bring their entire selves to their studies and work.

Issues that it can be used to report can include bully and harassment, substance misuse, various forms of abuse and more.

In an emergency, please call UK emergency services on 999 and our Campus Security on 3333.

You can find more information about the tool on the Student Hub.

City Cares

City is committed to an environment that is free from discrimination and intimidation. If you feel you are being bullied or harassed, our Harassment Advisers are here to help.

Harassment Advisers are a group of staff volunteers trained to provide advice and support to students and staff who feel they are being subjected to harassment or bullying or have themselves been accused of harassment or bullying. Their role is to listen and help explore the available options to resolve the issues, no matter how sensitive. You can email the Harassment Advisers.

Find out more about how the Harassment Advisers can help on the Student Hub.

Academic skills

Do you want to become a more effective learner and enhance your academic skills? The Academic Skills team can help.

From webinars to the Academic Skills moodle course, the team can develop your skills across a range of topics, including critical thinking and referencing, as well as helping you make the most of your learning experience.

You can sign up for one-to-one tutorials, where the topics are decided by you. For example, you can bring along a draft essay for the tutor to look at. All sessions with the team are completely confidential.

Find out more about the support the team is offering on the Student Hub.

International & Visa advice

The International Student Advice and Visa Compliance Team will deliver a one-hour interactive session on Thursday 31 August. The session will cover the main principles of the Student Visa route, students’ roles and responsibilities as sponsored Student Visa students and any relevant advice and guidance. It will be available to attend in person and online.

This session is highly recommended for any students on a sponsored Student Visa. It will also cover the Graduate Immigration Scheme. There will be opportunities to ask questions.

Further sessions will be delivered on a School-by-School basis, so please check your timetables for scheduled events.

Students' Union support

City Students' Union (SU) Advice Service is independent from the University and offers free, impartial and confidential advice to City students on a range of issues, including academic and financial advice.

They can offer support in the following areas:

  • Academic Advice – Extenuating Circumstances, Academic Appeals, Academic Misconduct, Fitness to Practice, Complaints, and Conduct and Discipline
  • Money Advice – Budgeting Guidance and Signposting
  • Short Term Loans – Interest free loans of up to £200 to help students with short-term emergency cash flow issues
  • Guidance and support on Bullying, Harassment and Sexual Assault

For more information on available advice and how to access it, head to the SU website.

Digital Skills

The Digital Skills team are on hand to help you with your digital support related queries and make sure you are aware of all the resources available to you to support you with anything digital in your studies.

You'll need your City email (which you receive during the registration process) to access these areas first, but once you have it you can:

  • Enrol in their Learning with Moodle module - learn how to get the most out of Moodle by practicing submitting assignments, learning how to best communicate with your lecturer and classmates and understanding how to access your assessments and feedback
  • Join the online Student Digital Community on Microsoft Teams run by Student Digital Assistants who can answer any digital support related questions you may have
  • Make use of LinkedIn Learning - all City students have access to LinkedIn learning, providing 24/7 unlimited access to over 16,000 discipline, employment, wellbeing or hobby related courses that can help you stand out from the crowd
  • Take part in a Digital Skills for study workshop. They're running before, during and after Welcome Week.

Find further information on all these areas on the Student Hub.